How to return and receive a refund/exchange?
Step 1: Please contact our HONYTA customer service (contact us) and provide the reason and necessary pictures or videos to verify your order issue.
Step 2: Our customer service team conducts investigations and provides solutions in accordance with our policies.
Step 3: Both parties reach an agreement on a solution, and our customer service team provides return information (please do not send your return to the sender s address on the package).
Step 4: Return the product (if needed). When our warehouse receives a return, our customer service team will be responsible for the refund/exchange. You will receive a refund within 7 working days. The specific time depends on your issuing institution.